Showing posts with label technical support. Show all posts
Showing posts with label technical support. Show all posts

Saturday, March 01, 2008

The printer wouldn't let me see my memory card slots.

I have taken the memory cards out of my cameras and put them in the memory card slots in my HP a6152n computer many times. They work like disk drives - you can see the files and copy them from the memory cards to the computer.

However last week, the letters associated with the memory card slots - letters like R:, S:, T: and U: vanished from my machine. I used HP's chat and it was clear that the System Devices did not show the memory card slot hardware. One might have thought a wire was loose.

As I had not opened up my computer nor moved it I thought it very unlikely that a wire could come loose. So I waited and saw what would happen.

Then I switched on my printer, an Epson R300, and it was taking up drive letter S:. I rebooted my computer and switched off the printer. The memory device letters reappeared when I listed the disk drives on my computer. So I rebooted again, this time with the printer turned on and changed its disk letter to O using the Disk Management for Storage - that comes under the Administrative Tool, Computer Management.

I then rebooted the computer and all the drive letters were present. So I didn't have to open up the computer to connect the wires. The HP technician, while extremely helpful, never considered this possibility - neither did I. Hopefully I can save you time if your drive letters magically disappear by this post!