Tuesday, August 18, 2009
Norton Ghost 14 - a buggy install, but I'm getting there
OK - I upgraded from Norton 360, not Norton Ghost 12 directly. I deleted files manually to clear a 750GB external USB drive for backup, I cleaned the registry manually, I removed stray entries in the registry with both Norton and Registry Cleaner tools. I don't like software that tries to do things automatically. As the Advanced Command kept disappearing I could not get "under the hood". Finally, I got it to appear and stay there!
So what's my computer's problem? Symantec says it doesn't support Dual Boot Systems or systems with software that compromises the Boot Files. This should be clarified - it can work within one operating system on a Dual Boot System (I'll find out - the old version 12 worked OK!). I have Avanquest's bootup software so that I can select an alternative operating system or another Vista installation should my usual Vista fail. I also have Avanquest's AutoSave product which backs up software. By contrast this installed easily and works fine. There's also Microsoft's own backup software. So I'm only being cautious putting on a 3rd backup package to my machine - I don't really need it.
At first, when I opened Norton Ghost it caused Vista to send out error messages that showed a disk was missing. Then Norton Ghost said it was trying to find info about itself on disk M: but it's installed on disk C:. I can't find the path to fix this. I'm backing up to disk O: (as I told it!). In fact I told it to backup to a directory called NortonGhost14 on disk O:, but it wrote some files to a folder called NortonGhost on disk O:.
Norton Ghost kept telling me it couldn't make a Recovery Point. I tried deleting the backup schedule and made a new one, but to no avail. I deleted the computer name, and added it back, again to no avail.
Apart from the Home command, the Norton Ghost commands, those on the left side of the screen, disappear when it can't make a Recovery Point. If it can't make one, why doesn't it just prompt you to make a new one.
Frustrated I search the Symantec website. First the list of most popular problems shows hardly anything. Then I find the Tech Support Forums where other people have had drive letters changed by Norton Ghost. The responses from the Symantec technicians show, by their to and fro conversations, that they don't have easy answers either.
So I try to send in some info from the Norton Ghost 14 application on their Feedback form. It can't do it - Connection Timed Out While Sending Feedback. So I send all the info in an email to support AT symantec DOT com. An automated reply comes back saying that Symantec no longer uses email for support (typical for most software vendors today) - obviously they were overwhelmed with support spam and probably too many problems.
So a couple of days later, I'm obliged to post this on my own site as my second attempt to submit a Feedback form also failed. Note to Symantec: bear in mind many of your Vista users may have security really tight on their websites and eliminate scripts and cookies - my cookies and Javascript are there - but IE didn't think so - and it's possible your apps also have problems with security. It would be really good if your other tools - Internet Security or SystemWorks - could actually check whether Norton Ghost can run on a machine or if it is too Secure or has Bad System Configuration - ideally Norton Ghost should do this itself. It should also show its logs in the app - not hide them away for you to open with a tool.
So here's what I was going to send to Symantec, but can't because of rejection by the server.
How likely would I be to recommend this product? 1 on a scale of 0 to 10 - where 10 is likeliest.
What can we do to improve your satisfaction with the product?
1. Make it install on machines that have multi-boot or use other managers to manage the Boot.INI file. This application should not have to look at the Boot.ini file.
2. Get the bugs out. All the versions I have had have been extremely buggy. The drive letters are not mapped correctly.
3. Enable the software to work when moving from another app - Norton 360, or prior version - and the user manually deletes backup and other registry data. Make sure that you can have an option for clean install with no memory of previous apps.
4. Have long timeouts for external drives that maybe slow.
5. Don't have all the commands except Home disappear if the app can't find recovery points.
6. Have a more complete knowledge base - you don't surface enough bugs - they are hidden in forums.
7. It's a good job I'm not reviewing this product - this is one of the worst products I have ever installed - and I've used many prior versions - all have been poorly programmed with vague error messages.
It says Show Me What Will Be Sent. Here it is:
Details Data System.Collections.ListDictionaryInternal Message The remote server returned an error: (404) Not Found. Source System Stack Trace at System.Net.HttpWebRequest.GetResponse() at Poster.Send() at Symantec.UI.Forms.FeedbackDialog.OK_Click(Object sender, EventArgs e) Target Site GetResponse
I then tried to make a recovery disk, just in case it needed one before it could make a Recovery Point. Alas, it didn't recognize my brand new writable disk. It had terrible problems just browsing the list of files - finally I put in Z:\ and it then said the recovery disk was invalid.
So Symantec - if you are listening - please don't ship broken software. Get some decent QA (crowdsource if you like) - or withdraw Norton Ghost. I did actually get Norton Ghost 12 to install with difficulty.
Light is now coming at the end of the tunnel. After waiting about an hour, I actually have the commands down the left hand side working. I can now go and delete the history - finding the stray drive M: from 2007. I can also go through and look at each drive and find which were earlier recovery points from old Norton Ghost releases - the Advanced menu is finally giving me what I want - although it's still really painful to ensure each of three drives that at some time or other have been Backup Destinations are purged of the old backup files. I'm getting there after 3 fretful evenings!
Either after 14 releases it should be near perfect or the code is so old it needs to be completely rewritten. Maybe you should buy Avanquest!
Monday, June 08, 2009
Angela's Almond and Raspberry Pie Recipe (Bakewell Tart)
The almond and raspberry pie I created for the Portola Valley Town Picnic on June 6th, 2009 is based on a traditional English Bakewell Tart. The BBC has a picture of a Bakewell Tart, with a recipe. Below is my recipe, with footnotes, as it is the details that make a difference. I also listed the exact brand of ingredients in brackets.
Ingredients
For the Rich Shortcrust Pastry (can be made a day in advance)1 2
You may use any kind of pastry, including a purchased frozen pastry shell which saves time. I chose rich shortcrust pastry because it is a bit softer and sweeter than regular pastry.
- 2 cups + ½ a cup for dusting the rolling pin and rolling surface Self Rising (Self Raising (UK)) flour (Gold Medal Specialty Self Rising Flour) – regular flour, including wholemeal, is OK 3 below
- 1 stick (4 oz) chilled butter (Clover Organic Salted)
- 1 egg - you need the yolk (save the white for glazing the pastry)
- 1 tablespoon icing (powdered) sugar 4
- Juice from one lemon 5
- Approx. 3 tablespoons of chilled water 6 7 8 9
For the Filling
- 3 oz soft butter or margarine (Imperial Margarine non-hydrogenated from soy oil)
- 1 tablespoon sugar 13
- 3 eggs ( Organic Valley large brown eggs)
- 3 oz of ground almonds (or if you can't get them get almond slivers from Bianchini's (Trader Joes sell them in bigger bags, but I've found them a bit dry))11 12
- 2/3 cup Self Rising (Self Raising (UK)) flour (Gold Medal Specialty Self Rising Flour)
- 2 tablespoons of raspberry jam or conserve (Andronico's own brand raspberry preserve) 14
- Small packet frozen raspberries (I used Cascadian farm organic frozen raspberries from Bianchini's) 15
- Almonds for decoration 10 12
Preparation
Making Pastry
Arrange an oven shelf so that it is in the middle of the oven. Turn on the oven, setting it to 400 degrees F (200 degrees C). Separate the egg yolk and save the white. You can do this by cracking the egg on a flat surface (a sharp edge may break the yolk) and carefully pulling it apart slightly so that just the white drains out into a dish, then put the yolk in the food processor.
Squeeze the juice out of a lemon and strain out the pips and pulp.
Take about ½ a cup of flour and put it on a smooth counter top or large board. Roll it around with the rolling pin until it covers an area that is about 12" by 12".
Chop the butter into thin slices. Take the butter wrapper and grease a pie dish, preferably a deep fluted one, very well (less well if it is non-stick).
Put all the pastry ingredients, except the water, egg white and the extra flour for dusting into the food processor, i.e. 2 cups of flour go into the food processor. I only have one chopping blade in my food processor, so I used that. If you have a pastry blade, even better. Run it on high until the butter is mixed in and the mixture looks crumby. While the motor is running, pour about 3 tablespoonfuls of water into the mixer, then trickle in the rest very slowly watching carefully until the pastry forms a single ball. Hopefully, this won't burn out the motor of your food processor, if it starts to slip and there's a burning smell shut it off for a while.
Take the ball out and put it on the floured surface. Take some flour and sprinkle it on top of it and make sure the rolling pin is covered in flour. Roll the pastry evenly and quickly, so that it stays cool, until it is big enough to cover your pie dish and the sides as well.
When it is rolled out, put your rolling pin at one side and roll it around your rolling pin. Take the pastry and unroll it over your pie dish. Press it into the sides of the pie dish. To stop the pastry falling into the pie dish take the pastry at the edges and let it go about ¼" over the edge of the pie dish. Then trim it with a knife and save the trimmings.
PS If you are serious, check out Julia Child's pastry tips.
I cheated here as I could not get the pastry to stay in one piece. So I put the pastry on the floor of the pie dish. Then I cut strips to go round the walls at the edge and stuck them to the bottom pastry with water. It was easier to let the strips hang over the edge of the dish and fit them into the fluted edge.
Prick the bottom of the pie crust with a fork all over. If you like you can put pie weights on the pastry to stop it rising, but if you prick it well this is unnecessary. Put the pie crust in the oven for no longer than 5 minutes while you make the pie filling, just to dry it out a little bit. Note: this goes against the grain of fine pastry chefs, but it helps make the walls of the pie stronger!
Squish the trimmings into a ball, then roll with the rolling pin into a long shape. Cut the pastry into strips about 1/3" wide.
Making the Filling and Completing the Pie
If you don't have ground almonds, then use almond slivers or blanch some fresh almonds. Grind them in a small food processor designed for grinding nuts. Crack the eggs and get all the ingredients ready for the pie filling.
Take the pie crust out of the oven – it won't be cooked but the base will be a bit drier. Let it cool a few minutes, while you clear up the floury mess from rolling out the pastry. Turn the oven down to 350 degrees F (180 degrees C). Spread the raspberry jam on the bottom. Cover the bottom with one layer of frozen raspberries (it doesn't matter if they are still frozen).
Put the fat (butter or margarine), flour, eggs and ground almonds into the food processor. Run the food processor on high until the mixture is smooth (about 2 minutes). Gently spread the mixture over the raspberries – spread it out evenly with a palette knife being careful not to let the raspberries show through the mixture.
Take the ribbons of pastry to make a lattice. Put some across at about 2" apart – stick each strip at the edge to the existing pie shell with some water. Then put some at right angles to them about 2" apart. Go back to the original direction and put some more strips across between the first layer. Then put a final layer across them.
Here I had to cheat again as the edges of the pie looked raggy. So I bent over the crust into the pie and pinched it.
Decorate the gaps between the pastry strips with either whole or slivered almonds. Get a pastry brush and dip it in the egg white, left over from pastry making, or dip it in milk or cream. I used some left-over cream, but the egg white would be equally good. Paint the strips so they go golden in the oven. Put the pie in the middle of the oven and bake for 45-55 minutes until it is starting to go golden on top. I used a silicone pastry brush which was a disaster as it doesn't spread the glazing liquid evenly – use a brush with nylon bristles and if it looks like it will melt in the dish washer like mine did, resulting in my purchase of the silicone brush, then wash it by hand.
Turn on the oven light about 10 minutes before the pie should be ready and watch it – don't open the oven door early on as it may sag and go sad. Take the pie out of the oven. If you are brave and think you can get the pie out of the dish without it breaking put it on a wire rack to cool (I dare not do this step in case it broke!). Get a tea strainer or fine sieve and a teaspoonful of icing (powdered) sugar – dust it over the top before the pie has cooled. The pie can be eaten warm or cold with or without fresh cream (or custard).
Recipe Notes
I sifted through The Colour Library Book of Baking (1987 – out of print but many copies are available for a penny on amazon.co.uk) to get ideas for a pie recipe. This book has an excellent choice of pie, flan and tart recipes complete with color pictures for any future competitions. I modified the recipes for Sweet Shortcrust Pastry (p184) and Bakewell Tart (p234) to create my Almond and Raspberry Pie. The recipe in the book is for an 8" pie dish, but mine was 9" so I increased the number of ingredients.
- The trick to making good pastry is to keep it very cool outside the oven – as I was in a hurry I put it in the fridge for about 10 minutes – which was not enough. It rolls better if you put it in an air tight container or wrap it in clear film and leave it in the fridge overnight.
- Handle the pastry as little as possible so that it does not go rubbery. Since the pastry was fresh with minimal water, and had not been in the fridge long, it kept breaking so I had to roll it 3 times, not a prize-winning tactic.
- You don't need self-rising flour for the pastry, but you do need it for the filling. If you don't have self-rising flour, then use any other flour add either 1 teaspoon of baking soda, or ½ a teaspoon of tartaric acid and ½ a teaspoon of bicarbonate of soda for the filling.
- The original recipe had 1 tablespoon castor (powdered) sugar. Castor sugar is fine grained sugar, it's not readily available in the US, where the normal sugar has quite small grains – so you could use normal sugar. To make sure it mixed evenly, I used powdered (icing) sugar.
- Fresh lemon tastes best, but you can use bottled lemon juice or juice that comes in a plastic lemon, to save time.
- I did not use chilled water, but it makes better pastry if you do.
- Use as little water as possible that forms a ball. If you have too much water, the pastry gets hard.
- The original recipe called for about 4 tablespoonfuls of water. The flour tends to be dry in CA, so I used more. I trickle the water into the blender as it is running.
- The original recipe asked for a pinch of salt. I omitted salt as the flour and butter were already salted.
- Split almonds are usually used for decoration. The split almonds I found in Bianchini's had skin on them and I couldn't slice some whole almonds very easily, so I used whole, blanched almonds for decoration.
- I ground my almonds from almond slivers. If you have fresh almonds then you can blanch them by putting them in boiling water to remove their skins and then let them dry and grind them. the best almonds come in mid-summer from the Central Valley, but I bought two 3 oz packets – one of slivered almonds and the other of whole blanched almonds from Bianchini's.
- The original recipe called for a few drops of almond essence in the pie filling. I didn't have any, so omitted it.
- The original recipe called for 1/3 cup of castor (powdered) sugar. I used 1 tablespoon to save a few calories, but you can add sugar to taste.
- The original recipe called for 3 tablespoons of raspberry jam. The raspberry preserves that I used were not as sugary and fruity. You could omit the fresh or frozen raspberries and just use jam, as in traditional Bakewell tarts.
- I augmented the recipe with raspberries, as I did not have enough jam or raspberry preserves.
Wednesday, February 04, 2009
Layoffs - a failure of persuasion
They need to create reasons for people to fly. In these days of IM and WebEx, business travel is sharply curtailed and airlines sigh. They make the flying experience uncomfortable and miserable for many. What do people want out of a flight? Maybe they want some peace and quiet to work. Maybe they want business connections. Maybe there are potential customers on their plane.
How can airlines help consumers? Maybe they need a family tribe to come to a wedding or funeral - how can the airline help people book economically and efficiently. How can groups be persuaded to take trips? Maybe there's a local tennis club that would love to have people go to the US Open - but there's no direct flight to New York from their town. How about the ski club wanting to try a new resort? Maybe someone wants to meet a lifetime partner on a plane.
The US is weak on charter flights compared with many parts of the world. Why not create events in obscure places that lead to exciting holidays - dining with a couple of movie stars in Burbank, seminars from Warren Buffet in Omaha. How about having special luggage rates for special events - Biker planes - where mountain bikers can take their bikes on a plane to go to a mountain biking resort and meet each other on a flight.
Can airlines train passengers to be volunteer crews? We have volunteer firefighters? Why not volunteer flight attendants who know about the safety regulations and how to evacuate a plane. They could get a discount for flying and augment a smaller regular crew.
Where is personal transportation heading? One has to commend Virgin for picking up executive customers in its limos. Why don't airlines contract with local vendors and - like FedEx for packages - transport people from door-to-door without them having to think? We containerize goods - can we containerize people - so they sit in an office-like pod that is shipped from their home to their destination and moved automatically?
We have school buses? Why don't the airlines promote school plane trips? Getting children on board could make them lifelong travelers? It would do wonders for world peace to take some potential hooligans to another country and work on projects with locals.
How can airlines fund these trips? Maybe they use less traveled airports for one-off trips reducing gate costs and landing fees. Maybe they offer payment by instalment or holdiay savings plans to encourage people to save their coffee money for a trip.
Not only do people have to be persuaded. Airports and towns have to be persuaded to let planes fly at odd hours so that capital assets can be fully used. Flight attendants, check-in personnel, security screeners and baggage handlers may need to smile more. Maybe an entertainer or short YouTube video would enliven waiting areas - rather than CNN.
It seems there's masses of opportunity for rethinking aviation marketing and persuading people to fly.
Sunday, May 04, 2008
Leeds Girls' High School Celebration - Former Staff and Library
On Saturday May 3rd over 1000 Old Girls attended from all generations. I saw Miss Downs (former head of English) with Miss Stephens (who had become a clergyperson). Then I ran into Miss Dear
The recurring theme of Old Girls as they went around the High School buildings was "Why on earth are they auctioning off the library?". "Couldn't there have been a campaign to Save The Library and move it to the GSAL campus in Alwoodley?". The idea that there is no room in Alwoodley doesn't fly with the Old Gals and many believed that had they had the chance they could have raised funds to transfer the furniture, shelves and woodwork and build a home for it in Alwoodley.
The auction for library furniture will take place 17-19 July 2008 by Tennants with viewing Sunday July 13 11:00 am to 4:00 pm and Monday 14 July to Wednesday 16 July 9:00 am to 4:00 pm in Leyburn. The telephone number is 01969 623780.
A representative of Tennants was in the library. She had a record of the furniture inventory as delivered to the school. Also found during the clearing out was the original library key which was also a master key to the school. There are many tables and chairs up for gra
The school will take a Mouseman Carver Chair, one table, a commemorative planter, commemorative cupboard and 4-sided clock from the library to the Alwoodley campus.
Saturday, March 29, 2008
My card slots are still flakey
I placed an XD card in the SD/XD slot and it read fine.
Today after a reboot, about half the day the drive letters were showing. I went out and took pictures. When I put the card in the card slots the drive letters had gone.
I'm not sure that the Pinnacle USB TV is the only culprit. What might happen is that Windows Media software goes and looks for a TV guide only to mess up the system.
The other thought I had is that maybe I have too many hard drives in my system - but these are USB ports so that shouldn't matter - should it? I have 3 internal drives partitioned and an external USB drive, plus the card slots, plus my Epson R300 printer seems to want to take a drive letter - which I can't read.
Once again when the drive letters disappeared I also had an HP iPAQ hx2415 and an Apple iPhone plugged into USB ports - as well as various other printers, in all about 10 USB devices linked to powered hubs.
Monday, March 24, 2008
More thoughts on disappearing memory card slot letters
1. I do believe that some services were turned off that should have been on - I'm not sure exactly what services these are - but some are regarding cards, others Windows Media.
2. I rebooted the machine and the drive letters corresponding to the memory slots on my HP a6152n computer were showing. After I'd plugged my PDA (Windows Mobile 5 iPAQ) and iPhone into their USB ports the drive letters disappeared.
3. I had another problem on one occasion when the drive letters appeared - when I put the card in the slot - despite the green light illuminating - it was unrecognized and the computer told me to put the card in - but it was there already. Maybe I needed patience.
4. I then turned on services that I thought might be needed - unplugged my PDA and iPhone and rebooted - the drive letters reappeared. I put the memory card in - it was read - Windows Media software said there was nothing on it. Horrors - the finder, shell, explorer - whatever you call the basic Vista OS view of the files showed my pictures on the card. I copied them to the computer - finally...
I believe the computer sometimes runs out of resources or has conflicts on the USB ports - maybe it just takes time for all the software to load.
Hope this helps anyone who has similar problems.
Saturday, March 01, 2008
The printer wouldn't let me see my memory card slots.
However last week, the letters associated with the memory card slots - letters like R:, S:, T: and U: vanished from my machine. I used HP's chat and it was clear that the System Devices did not show the memory card slot hardware. One might have thought a wire was loose.
As I had not opened up my computer nor moved it I thought it very unlikely that a wire could come loose. So I waited and saw what would happen.
Then I switched on my printer, an Epson R300, and it was taking up drive letter S:. I rebooted my computer and switched off the printer. The memory device letters reappeared when I listed the disk drives on my computer. So I rebooted again, this time with the printer turned on and changed its disk letter to O using the Disk Management for Storage - that comes under the Administrative Tool, Computer Management.
I then rebooted the computer and all the drive letters were present. So I didn't have to open up the computer to connect the wires. The HP technician, while extremely helpful, never considered this possibility - neither did I. Hopefully I can save you time if your drive letters magically disappear by this post!
Why is it so hard to connect a laptop to a projector?
There are all kinds of problems. What amazes me is that this relatively simple problem is not solved automatically with a standard by now - after all the physical plug almost always works.
Another problem at conferences is microphones. Why is that speakers don't always realize that if they stand in front of the speakers they might get feedback? Why is it that microphones are sometimes awkward to switch on or don't work. You'd think that by now they and their connected sound systems would be foolproof.
Its amazing to me that technicians are constantly needed at conferences to plug in laptops, partly because rooms are reconfigured and not set up permanently for presentations.
How long do you think it will be before every lecture, presentation and slide show that one attends will work without a glitch?
Sunday, November 11, 2007
Is it more important to have a moral government or a democratic one?
To me a democracy means a government where each person has the vote. You vote for representatives of your ideas and they form the government and if you don't like them at the next election you get a chance to vote again. You can even stand for election or help find a better candidate if the one in power is not to your liking.
To me a moral government is one that protects its citizens and helps them live enjoyable lives. That means the government has to ensure that citizens live in safety and that it conducts its business with honesty and truth. It is also entrusted to use tax money wisely and invest in projects that benefit people. It should promote peace and help its citizens prosper.
A democracy has the weakness that if the majority are crooks or evil then one could end up with a crooked, evil regime. Also it can be inefficient and costly to have every viewpoint adjudicated and heard.
A moral government has the weakness that if everyone doesn't have a say in the government the citizens may feel disenfranchised and create disturbances.
I want to explore how democracy came about, from Greece forward and whether that is the best form of government given that we can now vote electronically, live as global citizens and work for corporations that are richer than many governments.
Thursday, July 20, 2006
Hetch Hetchy Reservoir is more beautiful than a valley!
Environmentalists since the dam was built have wanted it to be pulled down to reveal a valley.
Look at the pictures on
http://www.hetchhetchy.org/
and you will see a rather untidy and scruffy valley.
Lakes are more beautiful than rocks and trees. Seafront property is more desirable than mountain property - so others perceive the aesthetics of water. I guess because of all those pictures of trees, rivers, streams and mountains and relatively few of American lakes that the brain of many Americans has been conditioned to think that lakes are ugly. If only the early painters had painted more lakes and cameras were adjusted to show vast stretches of water, by for example shipping with wider angle lenses, then there might not be this cry for destroying the Hetch Hetchy Dam.
How destructive can people be? If something is working, i.e. providing high quality drinking water, why on earth would anyone demand it be broken. Whether empathizing with John Muir or lashing out in anger against dam builders, those who call for pulling down the dam are destructive bellyachers and childish whiners.
I think many who complain about the reservoir have no idea how beautiful it is. I suggest the State of California put a road with lookouts way above the reservoir that goes round it so that people can see it for themselves.
The English Lake District, Italian Lakes (Garda, Como, Maggiore), Lake Konstanz and Lake Geneva in Switzerland are incredibly attractive.
Its only because we haven't had a drought year that we aren't desperately short of water in California. The fact is the utility companies fail to supply the demand for us to have green golf courses, well-watered gardens, hand-washed cars. We need more reservoirs, not less.
So let's use the state money to dam up more valleys and make attractive reservoirs before a serious drought hits the state.